Contact Center News

December 9, 2022

The power of the omnichannel strategy: what are its advantages?

Omnichannel strategies allow to accompany the customer throughout the entire customer journey with the company. We take a closer look at the most generalized benefits.

Omnichannel strategies allow to accompany the customer throughout the entire customer journey with the company. We take a closer look at the most generalized benefits.

September 6, 2022

Predictive systems in the Contact Center: a step further in CX

Predictive systems are one of the best known applications of Artificial Intelligence. In this article we analyze the great business opportunities of the most cutting-edge technology in the Contact Center area.

Predictive systems are one of the best known applications of Artificial Intelligence. In this article we analyze the great business opportunities of the most cutting-edge technology in the Contact Center area.

August 10, 2022

The Differential Value of Hyperpersonalization in Customer Service with Eduardo Malpica

Eduardo Malpica, Head of Business Development at Enghouse, talks to us about the great differential that hyperpersonalization brings to Customer Service nowadays.

Eduardo Malpica, Head of Business Development at Enghouse, talks to us about the great differential that hyperpersonalization brings to Customer Service nowadays.

July 27, 2022

BPO services: process outsourcing, the key to excellence

BPO, Business Process Outsourcing or Business Process Outsourcing is the outsourcing of services, especially related to information technology, which brings great benefits to companies. Learn about the most important advantages of outsourcing business areas.

BPO, Business Process Outsourcing or Business Process Outsourcing is the outsourcing of services, especially related to information technology, which brings great benefits to companies. Learn about the most important advantages of outsourcing business areas.

July 22, 2022

Cloud Contact Center: your call center Anytime, Anywhere

When a customer service does not work properly, the user experience deteriorates. Fortunately, technology becomes a powerful ally. In this article we review the enormous advantages of Cloud Contact Center technology.

When a customer service does not work properly, the user experience deteriorates. Fortunately, technology becomes a powerful ally. In this article we review the enormous advantages of Cloud Contact Center technology.

June 1, 2020

Konecta Cloud - Advancing the "Tech enabled BPO" model

Konecta presents "Konecta Cloud", a new Contact Center initiative in the cloud, 100% digital, with a comprehensive ecosystem of applications to improve the customer experience.

Konecta presents "Konecta Cloud", a new Contact Center initiative in the cloud, 100% digital, with a comprehensive ecosystem of applications to improve the customer experience.