The key to brand perception

We are the extension of your company. We provide you with the key to conversion and customer loyalty. Personalise and optimise each interaction to the maximum. Substantially improve brand perception.

Both in B2B and B2C, bet on excellence in your CX strategy.


  • With multi-channel platforms: telephone, chat, web, email, SMS, social media, the face-to-face channel and self-management portals.
  • With state-of-the-art technologies, systems and processes.
  • With specialised professionals who manage a broad portfolio of solutions.
  • With processes that span the entire lifecycle of the brand relationship.

What Makes Us Different

Cutting-edge technology

  • Tailor-made CRM, back-office tools, interactive voice response (IVR), collections, CX solutions and social media.
  • Implementation of Business Intelligence procedures in each contact.
  • High-level reporting to optimise monitoring and decision-making.
  • State-of-the-art Data Mining and Data Base technologies.
  • Robust safety and reliability systems.
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Flexibility and versatility

  • Tools adapted to the functionalities and business requirements of each client.
  • Multilingual global customer service.
  • Innovative solutions for a wide range of sectors: from retail, health or education to media, insurance or public administration. See all industries here in which we specialise.
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Competitiveness and reliability

  • Presence in Europe and Latin America for the deployment of offshore and nearshore operations.
  • Brand ambassadors of important long-term customers.
  • Production models designed to guarantee the efficiency and quality of operations.
  • Exceptional historical performance of our financial results.
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  • Multilingual and multicultural, highly specialised team.
  • Agents who act quickly, closely and efficiently.
  • High quality standards and customer experience audit processes from the employee experience.
  • Strong integration between business objectives and specialised teams.
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Customer services

  • Information and sales.
  • SAC - After-sales services.
  • Customer retention.
  • Attention to citizens.
  • Appointment.
  • Switchboard services.
  • Activation of services and/or products.
  • Verifications.
  • Complaints and claims management.

Contact us

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Data controller: GRUPO KONECTANET, S.L (KONECTA). Purpose: Konecta will process your data in order to contact you and inform you, within the framework of our professional and business activities, such as sending newsletters, invitations to events
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both by KONECTA and by the companies of the Group to which it belongs, which may be located outside the European Union (EU). Recipients: the data will not be transferred, unless legally obliged to do so. Rights: access, rectify and delete the data, as well as
other rights that can be consulted in the additional information. Additional information: you can consult all the additional information on our Privacy Policy at KONECTA.

Thank you!

We will get back to you as soon as possible.

Until then, we invite you to learn more about Konecta.
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