CUSTOMER SERVICE

The key to brand perception

We are the extension of your company. We provide you with the key to conversion and customer loyalty. Personalise and optimise each interaction to the maximum. Substantially improve brand perception.

Both in B2B and B2C, bet on excellence in your CX strategy.

How?

With multi-channel platforms: telephone, chat, web, email, SMS, social media, the face-to-face channel and self-management portals.
With state-of-the-art technologies, systems and processes.
With specialised professionals who manage a broad portfolio of solutions.
With processes that span the entire lifecycle of the brand relationship.

What Makes Us Different

Cutting-edge technology

Tailor-made CRM, back-office tools, interactive voice response (IVR), collections, CX solutions and social media.
Implementation of Business Intelligence procedures in each contact.
High-level reporting to optimise monitoring and decision-making.
State-of-the-art Data Mining and Data Base technologies.
Robust safety and reliability systems.

African girl in yellow sweater raises hands over holograms of technological circles

Flexibility and versatility

Tools adapted to the functionalities and business requirements of each client.
Multilingual global customer service.
Innovative solutions for a wide range of sectors: from retail, health or education to media, insurance or public administration. See all industries here in which we specialise.

Girl with curly hair, hard hats and pink dotted t-shirt reads a document while standing next to her classmates

Competitiveness and reliability

Presence in Europe and Latin America for the deployment of offshore and nearshore operations.
Brand ambassadors of important long-term customers.
Production models designed to guarantee the efficiency and quality of operations.
Exceptional historical performance of our financial results.

a hand presses a button on a bar chart hologram on a tablet

Talent

Multilingual and multicultural, highly specialised team.
Agents who act quickly, closely and efficiently.
High quality standards and customer experience audit processes from the employee experience.
Strong integration between business objectives and specialised teams.

Mature man in glasses and green shirt shakes hands with another person at a meeting surrounded by other colleagues

Girl with ponytail and open blue shirt talks on the phone in a room while writing in a notebook.

Customer services

Information and sales.
SAC - After-sales services.
Customer retention.
Attention to citizens.
Appointment.
Switchboard services.
Activation of services and/or products.
Verifications.
Complaints and claims management.

Dark blue square with white cross in the center