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experience makers
Powered by transformative technologies and human audacity, we reshape how experiences are designed and delivered.
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Powered by transformative technologies and human audacity, we reshape how experiences are designed and delivered.
Discover who we are
Automotive, Mobility & Travel
Looking for next-gen solutions to take your CX and relationships into overdrive?
+120,000
people
26
countries
+30
languages
Retail & E-commerce
Elevating El Palacio de Hierro’s collection recovery
Struggling with rising late payment post-pandemic, Mexican department store El Palacio de Hierro sought a modern solution beyond their traditional internal approach. Konecta was selected as their partner, offering a tailored blend of cutting-edge technology and skilled agents. This collaboration aimed to optimize debt recovery while maintaining El Palacio de Hierro's recognized customer experience. The partnership focused on integrating advanced systems and a customer-centric approach to redefine their collection management.
