KONECTA, BUSINESS PARTNER
YOUR SUCCESS IS OUR SUCCESS

+200

Operational centres

Technological hubs

+120.000

People

Countries

+500

Large customers

+30

Languages

+40

Countries served

We listen to your demands

We have a deep understanding of your needs and your business' necessities.

Two people wearing glasses write on colored post it notes glued to a glass pane

We study your business, your competition and your audiences.

We have a team of experts in your sector.

Boy in brown blazer and glasses giving an explanation from a whiteboard to other co-workers.

We use tools to build a tailor-made model for you.

We design 100% customised strategies.

Hands point to a computer screen on a table with coffees and tablets with blue-colored data.

We commit to you, in order to achieve your goals.

We become partners, we accompany you
on the road to success.

Man and woman in suit smile while using a keyboard and computer screen

About Us

People connecting
with people

We are Konecta, an international leader in Customer Experience solutions, adapted to the reality of each company (its market, its needs and demands). Our model is flexible, adaptable to the needs of each company to achieve excellence.

We listen to your demands.

We study your business, your competition and your audiences.

We use our tools to build a tailored model for you.

We are committed to helping you achieve your goals.

A team with the best specialists
+
Solutions based on state-of-the-art technology
=
The best results of the market

We design and implement strategies to maximise our clients' results, with innovative solutions that provide a unique user experience. Talent and technology come together to achieve our ambitious goals.

+500

Large customers

+30

Languages

+40

Countries
served

Areas of
Specialization

Digital Customer Experience

Connect with your users through an unparalleled customer experience.

Digital Transformation Solutions

Get on the road to digitalization, we have the best solutions of the market.

Full BPO Services

Optimize processes, automate, move towards self-management and make your business profitable by relying on our experience and solidity.

Big Data and Artificial Intelligence

Take advantage of the latest technologies to increase your productivity and maximize your results.

Digital Marketing Agency

Take your voice online. Seduce your audience with martech data driven digital strategies. Transform data into value and business results.

Our purpose is to lead the market of full Customer Experience solutions, accompanying our clients on their path to success and driving their results in a safe, responsible and effective way.

Vision

Always offering excellence. We rely on a flexible model, adaptable to the reality of each company and in constant evolution. This continuous development is based on robust values and guarantees our leadership in the sector and the fulfilment of our purpose.

Mission

To guarantee the best experience in every interaction and in every contact point between the brands and their customers. We provide full CX services through a sustainable model that contributes to creating value for shareholders, customers and employees, with a strong commitment to the environment and the society.

Values

Innovation
Sustainable development
Professionality
Integrity
Excellence
Flexibility
Commitment

Our Pillars

Konecta corporeal and behind it two women sitting in a meeting room.

What Makes Us Different

Specialized teams

We have the best professionals in the market.

Technology

It maximizes our operations' performance.

Implementation capacity

It allows us to exceed our clients' objectives.

Operational structure

It combines experience, flexibility and reliability.

International presence

We reach customers all over the world.

Financial results

We are backed by a solid historical development.

Sustainability

We are committed to society
and to the environment.

Solutions

Our portfolio is extensive.
Discover it here.

Globality

We are a multinational company that provides offshore and nearshore services worldwide. We have offices in 23 countries on three continents. We adapt to each country, culture and time zone. We connect with you, wherever you are. We are global, multicultural and multilingual.

Expertise

We have a proven track record. We're specialized in managing customer interactions in every touch point. We have created professional teams, expert in each area. They're supported by state-of-the-art technologies to achieve the best results.

Innovation

Investment in R&D is part of our DNA. We see continuous innovation as one of the keys to always be on top of the sector.

Security

We guarantee the security of our customers. We have expert cyber security teams to ensure that all the activities we develop are protected.

Partnership

We work with leading companies around the world. We build a strategical alliance with our customers. We set common goals to ensure common success.

‍

Commitment

We are fully committed to our customers and we make sure we achieve our common goals. It is in our DNA and it extends to all our projects, our talents and our suppliers.

Personalization

We create innovative and tailored multichannel solutions for each client, based on their characteristics and needs, their location and their sector.

Results-orientation

We are a company totally focused on achieving our clients' goals. If they succeed, we succeed. In each of our projects there is an intrinsic commitment to guarantee the return on investment of our partners and the highest level of satisfaction.

Solvency

Our financial strength guarantees the resources and the capacity to successfully develop our business. It also sostains our model of responsible and sustainable business growth.

Screening

In Konecta, we look to the future. Our project is long-term, based on the construction of lasting relationships with our partners (customers, suppliers and talents).

Talent

We have a committed, specialized and continuously trained team. We put people at the heart of the business and we recognise them as ambassadors of our clients' brands. As part of our strategy to boost the development of our managers and to prepare high potential professionals to the future leadership of the company, we have created one of the most relevant programmes in the market: TopTalent. Find out more at Talento K!.

Transparency

We ensure the trust of our business partners by working with absolute transparency in all phases of our projects.

Responsibility
and sustainability

We are committed to a sustainable and responsible business growth model. We work for the well-being of our human capital, promoting diversity and equal opportunities. We also develop specific policies to minimise environmental impact and collaborate in community development. Find out more in our Sustainability section.

Our Team

Great professionals make great companies

In Konecta, we think people are our greatest asset, led by a specialized and committed team. Since its foundation, the reins of the company have been in the hands of competitive professionals backed by their experience. They have been joined by new profiles whose contribution has been a key for the company's evolution and its continuous adaptation to the new challenges of the market. Their qualification, management skills and hard work place us as a top multinational brand.