Retail & Ecommerce

A tailor-made customer experience

We weave a customised customer experience for your business. We provide you with the strength and expertise you need to manage your relationship with your users.

Our Brand Experience model uses digital and traditional channels to get to know and find your audience, capture their attention, seduce them and build loyalty. Continuous analytics allow us to continuously improve your campaigns.

What's more, we speak your language, whatever it is.

41 M

Interactions/year with customers

+95%

Levels of care

+90%

Customer satisfaction level

478

Bots

+ 3.000

Retailers

+40

Brands

10

Countries

20

Languages

Horizontal green sliding arrow
Horizontal green sliding arrow

41 M

customer interactions/year

+95%

levels of care

+90%

level of customer satisfaction

478

bots

+ 3.000

retailers

+40

brands

10

countries

20

languages

Services highlighted

  • Social media management.
  • Multilingual customer service.
  • Internationalisation: multilingual hubs, nearshore, multisites.
  • Back Office.
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BASIC INFORMATION ON DATA PROTECTION:

Data controller: GRUPO KONECTANET, S.L (KONECTA). Purpose: Konecta will process your data in order to contact you and inform you, within the framework of our professional and business activities, such as sending newsletters, invitations to events
and similar. Legitimisation: by providing your data, you are giving your consent to the processing of information,
both by KONECTA and by the companies of the Group to which it belongs, which may be located outside the European Union (EU). Recipients: the data will not be transferred, unless legally obliged to do so. Rights: access, rectify and delete the data, as well as
other rights that can be consulted in the additional information. Additional information: you can consult all the additional information on our Privacy Policy at KONECTA.

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Until then, we invite you to learn more about Konecta.
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